Checklist applying IT tools for knowledgemanagement
- Is there a easy flow of communication using e-mail or weblogs in a company or organisation ? So that quick analyses can be made by teams or individuals.
- Is bad news easy and fast received by the right people, for example management depending on speed ?
- Is there profound and fast information and analyses for trends, clientservices and businesservices ? By individuals and teams ?
- Can IT tools be used for quick analyses of demografic client information.
- Can these marketing analyses be analysed in different perspectives.
Are teams, individuals apply IT tools and digital systems for company analyses in a company or organisation ? For also be able to develop, by individuals, teams and managers, visions about produkts, services and profits.
- Can everyone in a company uses real-time use all the company information everywhere. Inside, outside the company or organisation and international. And also communicate with virtual teams. And have acces to company data. For example by videoconferencing.
- Is the paperwork digital transformed. For the reduction of the administration and useless activities.
Are routine activities also digital transformed or changed. So the task and values of the employees can be reformed.
- Is there a feedback digital system. So that the activities can be made efficient and the quality of produkts improved ?
- Can every employee have acces to all (company) figures, numbers and other information?
Are digital systems and IT tool applyed for customer complaints. So that problems easy and quickly can be resolved by the right people.
- Are digital systems and tools applyed for flexibel produkts testing. And real-time analyses.
Does the digital systems and IT tools define the borders of a company ? To grow or not to grow.
- Provide digital systems and IT tools a solid flow of information.
So quick analyses of produkts and customer services can be made. With use of client and partner information. Also for marketing (company) analyses, marketing changes and competive strategies.
- Is there a necessary flow of information which can be used for management analyses about produkts and services. When there are customer and partner complaints or opinions. Especially with changing marketing circumstances.
- Are the digital systems and IT tools applied for real-time solving customer complaints.
Is there a real-time acces and uses of company information for contact with clients and partners. So the information can also be used for own analyses..
*BASED ON BILL GATES, BUSINESS AND THE SPEED OF THOUGHT
*GEBASEERD OP BILL GATES, ZAKENDOEN MET DE SNELHEID VAN EEN GEDACHTE